After-sale Service

Enzyme basic research and development
New Well has dual R&D centers in China and the United States. New Well has protein and biological experts with over 10 years of working experience. To deliver greater value to New Well's global partners, New Well performs repeated verification on all enzyme raw materials. In China, the United States and Europe, New Well experts keep searching for proven enzymes with superior performance. We believe that only by translating science into value can we bring better benefits to New Well's partners worldwide.

Enzyme application research and development
Our professional R&D team, composed of enzyme experts, star roasters and Chinese pastry chefs from China and the United States, has focused on innovation and improvement for many years. The team continuously seeks optimal solutions through experiments, and the New Well team records test data from every successful and even failed trial. New Well closely monitors environmental changes, raw material origins and test data for continuous exploration and innovation.

Production capacity
New Well's dust-free, constant-temperature workshops and automatic production lines guarantee product quality and stability. By continuously upgrading production equipment, technologies and environments, we not only provide a first-class working environment for employees, but also offer reliable and fast delivery services for customers.

Production management
New Well has built a full-process internal control system covering customer orders through product delivery to ensure traceability of every link. To guarantee product quality and operational safety, the workshop adopts visual closed management. Electronic records are kept for every person entering the workshop and every operational step.

Product quality control
The professional physicochemical laboratory strictly inspects raw materials and finished products, including product appearance, particle size, composition, moisture content, heavy metal content, tensile properties and safety. New Well has implemented a full-process production quality control supervisor system and production environment monitoring system, and established third-party testing cooperation with multiple testing institutions. Building reliable and stable product quality to win customers' full confidence is New Well's corporate responsibility.